Policies & Privacy
Plain English, no gotchas. Last updated July 2026.
🎟 Tickets, refunds & rescheduling
- Refund or reschedule up to 24 hours before your session — call or text your location and we'll take care of it.
- Within 24 hours of your session, we cannot provide refunds or reschedules.
- Running late? Come straight to the front desk — we'll do our best to fit your crew in, but sessions end at their scheduled time.
- If we cancel your session (weather, maintenance, force majeure), you get a full refund or a rebooking — your choice.
- The exact policy in force is also shown above the checkout button and on your Stripe receipt at the time of purchase.
🚪 Entry, ages & safety
- One ticket admits one player for one timed session — every open game room, unlimited replays during the session.
- Walk-ins are welcome as capacity allows; booked sessions are guaranteed.
- Scottsdale: we recommend players be 10 or older (or at least 54" tall); squads with players under 14 need a fully participating adult; minors are accompanied for their whole visit.
- American Dream: under 14 plays with an adult in their squad; 14+ may play on their own. Current rules are confirmed in the booking flow.
- Closed-toe sneakers and clothes you can move in. Staff may pause play for safety; players who ignore safety rules can be asked to leave without refund.
- Physical games carry the normal bumps-and-bruises risk of active play — play within your limits.
🎂 Groups, parties & gift bookings
- Book up to 10 players online. For 11+, birthdays, or private events, call/text your location for group rates.
- Booking for friends is welcome. Contact the location before the session for any name or group-size changes.
🔒 Privacy
- What we collect at booking: your email and phone number (to send tickets and reach you about your session), plus your chosen date, time, and party size.
- Payments: handled entirely by Stripe on Stripe's servers — your card number never touches ours. See Stripe's privacy policy.
- What we don't do: sell your booking data. Your name, email, and order history are ours to run the business with — never a product.
- Analytics: we use Google Analytics and PostHog to understand how the site is used and where checkout breaks, so we can fix it.
- Advertising: we advertise on platforms like Google, Meta, TikTok, and Reddit, and their pixels tell us when an ad actually led to a booking. If your browser sends the Global Privacy Control signal, we automatically turn ad tracking off for your visit — no banner-clicking required.
- Emails: you'll get your ticket email and anything essential about your booking. Marketing email only if you opt in, and every one has an unsubscribe link.
- Want your booking data deleted after your visit? Message us and we'll handle it.
📜 The fine print
- Bam Kazam may refuse entry or end a session (with refund, unless rules were broken) to keep the building safe and fun for everyone.
- Game lineup and room count vary by location and day — the occasional room rests for maintenance.
- Photos/video: we sometimes shoot in-venue marketing content; signage is posted on shoot days and you can opt out at the front desk.
- Questions about any of this? Contact us — a human reads it.